We accept no returns after 30 days from shipment and without written authorization. All returns are subject to a minimum 15% restocking fee. RoofRackForCars.com may provide a store credit in lieu of a payment refund by mutual agreement with the customer. Any shipments returned to RoofRackForCars.com as refused or non-deliverable will be assessed a handling fee and processed according to our standard return policy. No returns will be accepted for special order items. All items that are not in stock & not a stocking item are considered special order by RoofRackForCars.com.
All returned items must be unused
and in their original packaging. Any items that are returned used,
altered or without the original packaging will either be returned to the
purchaser at his/her expense, or the value of missing items and/or
damaged items will be deducted from the credit amount of a return. It is
the purchaser’s responsibility to ensure that returns are adequately
packaged, insured, and tracked. Where RoofRackForCars.com is not
responsible for a necessary return, please note that return shipping is
non-refundable, and a 15% restock fee will be applied to returns. Returns
purchased with free shipping programs will be charged the
current outbound ground shipping price for items returned (applies when RoofRackForCars.com is not responsible for a necessary return).
Clearance/Close-Out items are non-exchangeable and
non-returnable.
Returns on international orders may be subject to additional charges for shipping, handling, duties, fees and taxes. Any parts returned due to product application or shipping errors, product warranty or damage claims will be considered on a case by case basis.
Before any product is returned, contactRoofRackForCars.com by email or phone for a RMA (Return Merchandise Authorization). Your RMA instructions will include return shipping address.
Your RMA number must be visible on the outside of the package for proper return processing. Failure to follow the procedure above may result in a loss of product, delay of your refund or refusal of package at delivery.